Returns & Refunds

Cancelling an Order

Under the Consumer Contracts Regulations you have the right to cancel your order at any time within 14 days from the moment you place the order online. If your order has already been despatched you have 14 days from the date you notified us about your cancellation to return the goods back to us, please see our returns policy below for more details.
Please email us at sales@macagrisupplies.com, reply to your order confirmation email, or call us on 077 7920 4753 to cancel your order.

Returns

We aim to get it right first time and encourage you to speak to us if you need advice or are unsure which product suits your requirements
best. In the unlikely event that you are dissatisfied with your purchase, please contact us within 14 days of receiving your order, giving details of the product and when purchased. All items must be unused, unopened and in a fit condition for resale and we reserve the right to charge a re-stocking fee. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.

If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in
its original packaging and original condition.

Refunds

Genuinely faulty goods will be credited in full for the item and including return P&P. Unless you agree otherwise the refund will be by the same payment method. We may make a deduction if the goods have lost value because you have handled them more than was necessary to establish their nature, characteristics and functioning.

Any items built to order which are not stock items cannot be returned. If any such item develops a fault under warranty we will endeavour to organise a repair or it may have to be returned to us.

Returns cannot be considered after 28 days from date of purchase. You will be credited for the purchase price excluding any carriage costs for any item which is not faulty. This does not affect your statutory rights.

If returning an unwanted item, the parcel is your responsibility. You are also responsible for the postage for the return parcel. May we strongly recommend you send it recorded post or by courier.

If you are returning an item as a result of a mistake by Macagri Supplies or for a faulty item, we will pay for the cost of postage for the returned item(s).